Privacy Policy 

Our Privacy Policy

This privacy policy sets out how Tracey Fry Equine Transport uses and protects any information that you may give us.

Tracey Fry Equine Transport is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Tracey Fry Equine Transport may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 25th June 2026.

Website Privacy Policy

Tracey Fry Equine Transport takes great care in managing the data you share with us as a website user. Below is an outline of what data we collect, store, and process.

Request Transport Form

We do not share any of your details with third parties. By contacting us via our form, you allow us to use your details to respond to your enquiry. We will not send any promotional information or advertising to you as a result of this communication.

All data sent via our contact form is processed in real-time and is not stored on our web server. Your email will be stored in our email system so we can respond to your inquiry.

We will not share this information with any third parties and will not send you any unsolicited emails unconnected to this enquiry. By submitting an enquiry, you are not signing up for promotional materials or advertising. You may ask us to remove this data at any time.

Email Communications & Scheduling

Emails are stored securely on our external email server. If you provide a telephone number as your preferred contact method, it will only be used to get in touch regarding your booking or enquiry and will never be passed to third parties without your permission. Details of appointments may be stored on secure online calendars, including location information. Your data may also be processed for billing purposes, contracts, or service agreements.

Analytical Data & Telemetry

We use industry-standard tooling to gather anonymous data on how visitors interact with our website. This data is used solely to improve customer experience and web service performance.

Cookies

We use cookies to improve your web experience. Essential cookies are required for the website to function, while non-essential performance cookies help us analyze site performance. All collected cookies are anonymous and do not reveal your personal identity.

Our website logs details such as IP address, location, and operating system for statistical and security monitoring purposes (e.g., preventing attempted misuse of the service). This data remains anonymous but may be provided to relevant authorities in the event of suspected cybercrime activity.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented standard technical and organizational security measures.

Payments

No payments are processed directly on our website. We accept payment via invoice, bank transfer (BACS), or cash. We will never ask you to pay using an unverified money service or alternative email address. If you are ever in doubt, please contact us directly.

External Website Links

Our website may contain links to external sites of interest. However, once you use these links to leave our site, please note that we do not have control over external websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting third-party sites. You should exercise caution and review the privacy policy applicable to the website in question.

Controlling Your Personal Information

We will not sell, distribute, or lease your personal information to third parties unless required by law to do so. You may request details of any personal information we hold about you. If you would like a copy of your stored information, please contact us using any of the communication channels listed on our website.